Rules

1.1. Service Purpose: The exchange provides cryptocurrency and fiat currency exchange services under the conditions described in these rules.

1.2. Acceptance of Rules: By using the exchange, users agree to abide by these rules

2.1. Verification: As required by AML/KYC regulations, users must provide necessary identification documents.

2.2. Confidentiality of Data: The exchange securely stores users' personal data using encryption technologies.

3.1. Exchange Rates: Transactions are carried out at rates effective at the time of confirmation.

3.2. Limits: Minimum and maximum transaction amounts apply.

3.3. Processing Time: Transactions are processed within a timeframe of a few minutes to 24 hours.

3.4. Fees: Applicable fees are displayed before transaction confirmation.

4.1. User Responsibilities:
Ensure the accuracy of provided information.
Maintain the security of account credentials and wallets.

4.2. Exchange Responsibilities:
Process transactions within the stated timeframe, barring unforeseen disruptions.
Refund errors caused by the exchange itself.

5.1. Cryptocurrency Transactions: Once confirmed, cryptocurrency transactions are irreversible.

5.2. Fiat Refunds: Refunds for fiat transactions are available if canceled before completion, less any applicable fees.

6.1. In case of identifying suspicious transactions or activities, employees are required to immediately report this to management.

6.2. Timely submission of suspicious activity reports to the relevant authorities according to the law.

7.1. Support Availability: The exchange offers 24/7 customer support through email.

7.2. Complaint Resolution: User complaints are reviewed and resolved within five business days.

8.1. Changes to Rules: The exchange may update these rules with prior notice via the official website or email.